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Payment - Shipping - Returns

Questions about your order ?
Contact us via email at CustomerService@randygreenart.com or by phone 540.336.3604

Credit Card Payments

Please note - You can pay with a credit card on our site.  Choose the pay via PayPal option, follow the link to the PayPal site, but select "pay via credit card without setting up a PayPal account" when you get there.  If you have any questions on how to do this, please contact us.   We are a VERIFIED DEALER for PayPal.

Mail Order Instructions

  • We do accept Personal Checks and Money Orders.  Please be aware that any check order will ship only upon your payment clearing from your bank.  Please call (540) 336-3604 for mailing address.

Shipping and Returns

  • We can ship your order anywhere in the world. We do not ship to P.O. boxes, so please provide a street address when placing your order.  Shipping costs are automatically calculated when you begin the checkout process using United States Post Office rates or flat shipping rates (for wholesale orders). You may view the shipping amounts before you actually commit to executing your order. We currently ship via the United States Post Office and UPS, although UPS doesn't appear as a shipping option yet when placing your order.  If you need a UPS ground shipping quote, please feel free to contact us.  If it can be shipped via UPS  ground for a lower cost than United States Post Office rates, we will notify you as such and give you that option.  If you elect a cheaper shipping method, we will issue you a credit for the difference in shipping costs.

  • Please allow 3-7 days for shipping items in the Continental U.S.  Overseas orders please allow between 2 - 4 weeks for shipment of your items.  We handle all questions and requests promptly.  You may inquire about your order via email at CustomerService@randygreenart.com  or call (540) 336-3604.  Your satisfaction is our promise and our guarantee.

  • Please note that our stock can fluctuate depending on availability, recent orders, etc.  If you order multiple items and one of the items is out of stock, your order will be shipped when we receive the item that is out of stock and your order is complete.  We will contact you as soon as possible to notify you of the out of stock item.

  • We stand behind our products and their quality 100%.  If you receive a defective or damaged product or you receive an incorrect item due to our shipping error, you may return it to us within 30 days of purchase for an exchange or full refund (the merchandise must be in re-sale condition if it was a shipping error on our part).  We will pay for the shipping costs in this instance provided it is returned to us within 30 days.

  • If you receive an incorrect product due to your ordering error, we will also refund your purchase price or exchange your item for the item you intended to order (assuming it is available), however you are responsible for all shipping costs involved with returning that item and shipping the replacement.  Please double check your order before you submit it to avoid this issue.

  • If you have any questions regarding our shipping methods or policies, please do not hesitate to contact us.  Thank you again for your business.

Information and Care for your Prints

  • All print editions are accompanied by a Certificate of Authenticity. 

  • Each Giclee print was produced using archival quality PH-coated stock and UV rated fine inks. As a note of care for your print, NEVER display any artwork in a direct-light (high UV) environment.  Your print has inherent UV inhibiting resistance to fading  through the use of proper inks, media, and protective after-coats.  However, if you wish your print to last a lifetime, you must take care to avoid direct UV situations in displaying it.  Canvas prints are sealed with a protective UV coating spray tested and approved by the Wilhelm Imaging Research Institute to resist fading and moisture.  Our prints have been produced under an exacting color-matching process and stored in a humidity controlled environment. 

  • All Canvas prints are handetched on frames and shipped flat, please allow extra time (up to 10 days) for your order due to the custom nature and care in preparing your print.

Original Art Purchase and Shipping Information

  • All payments for commissioned work are handled via PayPal.  At the time of your initial quote, you will receive a PayPal link for your first deposit payment.  All subsequent billings will be submitted via PayPal.

  • All original or commissioned art is payable via PayPal or check.  Please refer to your original commission quote when determining payment.

  • All originals are shipped either  FEDEX or UPS ground based on dimensions & cost.  This cost is in addition to your original commission quote.  You will be notified of the cost options prior to shipment.

  • All Canvas originals are handetched on frames and shipped flat, please allow extra time for your order due to the custom nature and care in preparing your painting for shipment.

 

All Artwork Images Copyright © 1997 - 2015 Randy Green - All World-Wide Rights Reserved. No expressed or implied permission exists or is granted for any usage of any image or copy on this website beyond the sole purpose of this website.  To contact us, email CUSTOMERSERVICE@RANDYGREENART.COM or call 540.336.3604